Policies

If you have any questions, please do not hesitate to contact one of our diamond and jewelry consultants in person at info@chevellejewelry.com or 888-424-3835. If you'd like an immediate answer, you might be able to find the information you're looking for below.

If you're interested in a piece of jewelry that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item can go out of stock before we're able to post notification to the site. If this happens, we will notify you personally so we can help you find another item.

Infrequently, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our diamond and jewelry consultants at info@chevellejwelry.com or 888-424-3835.

We want to help you find the perfect diamond. If you do not find it in our diamond inventory, call and speak to a diamond and jewelry consultant at 888-424-3835.

At this time, we do not carry loose fancy-colored diamonds.

If your Chevelle ring does not fit, we will resize it free of charge within 45 days of its original shipment. Resizing will take approximately 10-14 business days.

At this time, we do not alter our jewelry.

For your convenience, we offer the following payment methods:

	Credit cards: Use your American Express, Visa, MasterCard, or Discover card. Some orders may require a credit card authorization form to be completed and returned. Click here for authorization form.
	Standard Written Checkes and Money Orders Chevellejewelry.com also accepts money orders, cashier's checks, or certified bank checks denominated in U.S. dollars as payment for all orders. Checks must be drawn on a U.S. bank and have the customer's name and address imprinted on the check front, with a valid nine-digit bank routing number (ABA code) located at the bottom of the check. "Temporary" or counter checks are not acceptable. Please make your check payable to Chevelle and mail to: Chevelle Jewelry 112 Clifton Ave. Suite 102 Lakewood, N.J. 08701 Pl ease Note: If you pay by money order, cashier's check, or certified bank check, your order will be delayed since we must wait for receipt of the check and for the funds to clear before we can ship your merchandise. If you reside in the United States, paying by any of the above methods typically delays your order about 15 business days from the day we receive your check. Dishonored checks will be assessed a fee of $20.00 or the maximum allowed by law. All international orders must be prepaid in full in U.S. funds via cashier's check drawn on a U.S. bank.
	All international orders must be prepaid in full in U.S. funds via cashier's check drawn on a U.S. bank.

A debit card is treated differently than a credit card by your bank. A debit card is much like a credit card in that it may display a credit card company logo, like Visa or MasterCard, but a charge to your debit card uses funds directly from your bank account. The biggest difference is that your bank may institute a daily charge limit on your debit card. If the price of your order exceeds a daily limit set on your debit card we will notify you, as this will prohibit us from processing your order.

Gift certificates are not redeemable for cash, cannot be returned for a cash refund, and are not transferable. Any unused portion will remain available for future purchases under the same Gift Certificate Number. Chevelle Jewelry is not responsible for lost or stolen gift certificates.

Chevelle Jewelry gift certificates are redeemable only at www.chevellejewelry.com. Certificate cash value is, 1/10 of one cent. Gift certificates and unused portions expire on the date listed on your printed gift certificate, or the date listed in your gift certificate e-mail (does not apply to California or where prohibited by law).

We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all Chevelle Jewelry orders, regardless of any signature waivers you may have with FedEx.

If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.

Currently, sales tax is only collected on orders shipped to addresses in New Jersey.

At Chevelle Jewelry, we always offer the best value by providing the lowest possible price. All our prices are final.

To help ensure you make the right choice, we offer a very flexible return policy. If, for any reason, you are not satisfied with your order and it is still in new condition, you can return it for an exchange or refund. Read the details of our 30-Day Return Policy.

To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a jewelry item, please call one of our expert Diamond & Jewelry Consultants at 888-424-3835 and we would be happy to help you make your choice.

At Chevelle Jewelry, we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.

Under no circumstances shall Chevelle Jewelry be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact one of our diamond and jewelry consultants at info@chevellejewelry.com or 888-424-3835.